Welcome to IntelliGear (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and our mobile application (collectively, the “Service”), particularly in relation to UK Digital Waste Tracking (DWT) regulations.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
Personal Data
Personally identifiable information that you voluntarily give to us when you choose to participate in various activities related to the Service, including:
- Account Information: Name, email address, job title, company name, and phone number.
- Compliance Data: Information added to your digital Address Book, including waste contractor details and disposal facility contacts.
- Communication Data: Messages, queries, and files sent via our internal team Live Chat or when contacting Live Support.
Derivative and Device Data
Information our servers automatically collect when you access the Service, such as:
- Your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Service.
- Mobile Device Data: Device ID, model, manufacturer, and version of your operating system to ensure the stability of features like Offline Mode.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use your information to:
- Create and manage your account, including managing user roles and permissions.
- Facilitate the submission and storage of DWT Logs and DWT Receipts.
- Operate and optimize our Intelligear tracking system and Simple Reports feature.
- Enable real-time communication via the Live Chat and provide technical assistance via Live Support.
- Ensure compliance with UK digital waste tracking laws and other legal obligations.
3. Lawful Basis for Processing (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to process your personal data:
- Performance of a Contract: To provide the tracking services you or your employer have signed up for.
- Legal Obligation: To help you comply with UK digital waste reporting mandates.
- Legitimate Interests: To improve our app functionality, secure our network, and provide efficient customer support.
4. Data Storage and Security
We use administrative, technical, and physical security measures to help protect your personal information.
- Data Retention: We store your DWT receipts and history for as long as necessary to fulfill your compliance and auditing requirements under UK law.
- Offline Data: Data logged while using Offline Mode is stored securely on your local device and is encrypted during transmission to our cloud servers once a connection is re-established.
5. Sharing Your Information
We do not sell your personal data. We may share information we have collected about you in certain situations, including:
- With Your Company/Team: In accordance with the user roles and permissions set by your organization’s administrator.
- Third-Party Service Providers: Trusted vendors who perform services for us (e.g., cloud hosting, database management, and support ticketing systems) under strict data processing agreements.
- For Legal Reasons: If required to do so by UK law enforcement or regulatory bodies enforcing digital waste compliance.
6. Your Data Protection Rights
Under UK data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify information you think is inaccurate.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the information you gave us to another organization.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons (such as updates to the October 2026 UK digital waste laws). We will notify you of any material changes by updating the “Last Updated” date at the top of this policy.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Postal Address: 66 Paul Street, London, England, United Kingdom EC2A 4NA
Company Name: IntelliGear LTD
Email: info@intelligear.co.uk